Knowledge-grounded answers
Your policies and documentation set the context. Not a generic guess.
SUPPORT THAT KNOWS YOUR BUSINESS
Company knowledge, right where the conversation happens.
A shared inbox, a source of truth, and a Claude-powered drafting workflow — with humans in control.
ReplyDock / Support inboxDemo data
Can I return an order after 20 days?Open
Customer conversation
TSTaylor · Sample customer
I received my order 20 days ago, but the jacket is not the right size. It is unused and still has the tags. Can I return it for a refund?
AI Copilot Demo AI response
Hi Taylor, thanks for reaching out! Our demo return policy allows a return request within 30 days of delivery. Since your order arrived 20 days ago and the jacket is unused, it appears to meet those conditions. Please share your order number so our support team can verify the delivery date and item condition before approving the return. Approved refunds go back to the original payment method; original shipping fees are not refundable for a size-related return.
Refund Policy · Demo source
Human review required
Actual sample ticket and deterministic draft from the interactive demo. No real customer data.
Ticket summarization
Turn a long conversation into a clear, useful summary for the next agent.
Issue classification
Understand the category, priority, and recommended next step.
Multilingual drafting
Meet customers in their language, with your company’s context.
Visible policy references
Inspect the exact excerpts used to draft a response. Sources stay visible.
Human approval, always
Review, edit, and approve. Nothing sends automatically.
One workflow. Clear boundaries.
Knowledge is retrieved per workspace. Claude returns a validated draft with classification, references, and recommended actions. Approval never triggers outbound delivery.
01
Add your knowledge
Create policies, FAQs, or upload text files.
02
Open a conversation
Bring in the customer’s question and context.
03
Retrieve the right context
Find the most relevant knowledge excerpts.
04
Draft with Claude
Get a structured, source-grounded suggestion.
05
Review and approve
Your support agent makes the final call.
BUILT FOR HUMAN JUDGMENT
A copilot, not an autopilot.
AI helps you find the words. Your team owns the conversation.
Every generated response stays a draft
Relevant knowledge sources are visible
Missing context is flagged for human attention
Explicit approval. No automatic sending.
Better context. Better conversations.
Explore the workflow with clearly labeled sample data.
Try the demo